Account Representative

 

Part-time, remote

 

Vidcode's mission is to provide an engaging and accessible way for all students to learn computer programming and discover the code behind their favorite things. Vidcode is a Y Combinator-backed company in a growing industry. We're a small, agile team and looking for someone to help support the educators and schools using Vidcode.

 

Job Description

In this position, you play a central role: supporting educators on the Vidcode platform. You'll be the face of Vidcode to the thousands of teachers who sign up each year, finding ways to spread the word, onboarding new teachers, and supporting them throughout the year.

As the account representative for our fully distributed company, you’ll conduct initial calls with teachers and administrators looking to integrate Vidcode into their schools’ coding curriculum. You'll help them explore our courses, learning outcomes and curriculum so they can make a decision as to whether they want to teach coding with Vidcode. It's fun to go to work every day knowing you're helping deliver coding courses that over 11 million students love and 12,000 schools have implemented already. We're part of an inspiring K12 CS community nationwide that cares about making computer science education more equitable for all. 

For schools already using Vidcode (there are thousands!), you'll be part of the team that checks in throughout the year to ensure they are set up for success. You’ll be watching our leaderboards to see who is using Vidcode the most or the least and following up with those schools for things like upgrades or support. Many of the teachers who use Vidcode's online coding tutorials in their classroom are teaching computer science for the very first time. This position is a special opportunity to impact the next generation of STEM leaders! Things our customers say:

"Vidcode is the best way to teach coding that I've ever experienced!"

"A perfect product to excite teens about coding"
More testimonials here.

 

Responsibilities

  • Setting up trials for potential customers.

  • Leading demos for potential customers about how the product works. 

  • Onboarding new accounts to Vidcode

    • This onboarding includes a 30-minute call with teachers, administrators, or librarians to demo how the software works and answer questions.

  • Representing Vidcode in local/regional industry events, conferences, organizations, and affiliations.

  • Demoing Vidcode's interface to schools, libraries, and partners who might want to integrate the curriculum.

  • Answering user questions about technology, curriculum, and pricing 

  • Seeking out speaking opportunities to bring Vidcode to new audiences

  • Managing renewal cycles (including renewals tied to RFPs, school board approvals, and disparate funding sources)

  • Onboarding new districts and libraries into the Vidcode platform

  • Designing and managing a coordinated system of high touch/outreach to educators

  • Designing and managing product rollout to clients, ensuring clients adopt new products and features

  • Managing relationships with existing accounts for customer satisfaction. Support customers as needed on their questions or concerns. Upsell additional products as well as obtain referrals.

  • Supporting free teacher accounts and connect with decision-makers at the district level once they've become champions

  • Leading webinars and professional development sessions

  • Interfacing with decision-makers at the district level

  • This is a part-time position for 10-20 hours a week. 

 

Who we’re looking for

  • Strong presentation skills

  • Ability to work independently 

  • Accountability in reporting progress on work and fulfilling deadlines 

  • Extremely organized and detail-oriented

  • Strong integrity - can build trust with our team and customers

  • Derive joy from talking to educators and training/development

  • Passion for education, particularly addressing issues of equity and computer science

  • Computer programming experience, ideally in a classroom setting (we teach JavaScript, but if you have experience teaching or using another language, like Scratch or Python, that's completely fine)

  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders, superintendents, and board members (phone, email, and in-person)

  • Experience collaborating with remote teams

  • 1-2 year commitment 

 

Desired skills

These are all bonuses, but not necessary:

  • Added plus - experience in digital marketing:

    • renewal oriented account management; demonstrated track record of building client relationships, retaining accounts, and growing business

  • Added plus - experience in education:

    • Classroom experience or similar, you empathize with teachers and can model best teaching practices in a CS classroom

    • Demonstrated savviness about the inner workings and politics of decision-making for education budgets.

    • Professional experience working in or with school districts, departments of education, or other large education organizations.

 

Benefits

  • Social impact work that matters daily ❤️ 🌎

    • Each year we teach over two million tweens and teens to code, many of whom are in underserved schools. 

  • Educators and librarians are the best customers to work with 🌟

    • Every day we speak with the people who are on the ground bringing coding to kids. They are the librarians, teachers, parents, volunteers, mentors, and administrators who build maker spaces and want to offer robust computer science courses for their kids. 

  • Benefits stipend

  • Flexible hours with a remote team

  • Local and national travel

  • Exciting ever-changing work

  • E-Learning

  • Speaking with students and teachers about STEM education

Fun Fact 

Vidcode was founded by three women who met at a hackathon in NYC.

About Us

Vidcode is award-winning software that teaches K12 students computer programming through their favorite hobby: multimedia & videos. Project-oriented lessons allow students to create memes, video filters, interactive games, and face tracking projects, all with real programming languages. Vidcode offers full-semester coding courses through AP CS Principles.

Please send a cover letter and resume to [email protected] with the subject line “Account Representative.”